In ~2006 I was working in tech support and we moved from a snappy homegrown ticketing system to one where tabbing out of each field took ~5. We all hated it an

In ~2006 I was working in tech support and we moved from a snappy homegrown ticketing system to one where tabbing out of each field took ~5. We all hated it and complained immediately, but the contract was signed and we weren't able to influence management. Evidence for "Customers aren’t the clients" and "People don’t decide on satisfaction".