I wrote it poorly and can't edit now, but what I meant was they cancelled 3-6 months down the line at a higher rate than those that didn't experience the outage

I wrote it poorly and can't edit now, but what I meant was they cancelled 3-6 months down the line at a higher rate than those that didn't experience the outage. So they didn't cancel right after, but it does appear to affect their overall view of the service.