>This doesn’t quite agree with my personal experience. I pay a lot of attention to people using computers in my daily life: clerks, receptionists, administrator

>This doesn’t quite agree with my personal experience. I pay a lot of attention to people using computers in my daily life: clerks, receptionists, administrators, etc. And they’re pretty universally frustrated with how slow and unreliable their computers are. They’ll complain for hours if you give them the chance. These are not the people buying these systems. It's someone much further up the chain. They often don't care if the software is a dog to use. Unless that means they need to employ more people.