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You have to care about the product and customer very deeply to achieve this. So many miss this, and the big boys don't only miss the forest for the trees, they

• agentultra 4y ago
  I think this is ultimately what won over our users and why they championed our product so hard. A manager at a factory would use their budget to buy our software off their approved vendors list, get it going in a couple of weeks, and within months they were among the top performing factories. As word spread and other sites adopted our product the same trend happened. And we cared deeply about the end users. One of the best things I did was get our development teams on-site with users. We had lunch with them, saw how they used our software, and took back tons of ideas for improvements and features that we released frequently and often. I got to know a number of our users on a first name basis and would use some of them to try out new features before we released them to the rest of our customers. It was awesome. SAP is still the 800lb gorilla and probably always will be. It was neat to work in an environment where we cared this deeply about our users that they fought to be able to use our software.