I don't use it unless I have to but the Verizon app (iOS) and website. I can submit a support request but I can't add any comments after I create an issue (whe

I don't use it unless I have to but the Verizon app (iOS) and website. I can submit a support request but I can't add any comments after I create an issue (when they ask for more info). Tried every method to add a comment but can't.