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This is a really optimistic way to spin the soul sucking reality of "investigate production bugs for clients" full time for a living or else.

xyzelement 4y ago
I actually don't know how you got to this comment from my narrative. Personally, I deeply enjoyed the ability to surface deep insights into the org and the people based on what superficially may have been a technical or process issue - it gave us much better leverage to continuously optimize the org in great ways. It's kinda the opposite of "soul sucking"
- idiocrat 4y ago
  Yes, if your client is genuinely looking for an improvement. There are bad examples also, especially in cash-rich companies, who tend to be infested by parasite managers. Those are not interested in org optimizations.
  - wpietri 4y ago
    I'll note that he was talking about a hedge fund. It's been a long time since I worked in finance, as I don't find zero-sum games rewarding. But despite the number of assholes in the industry, they were also very focused on maximizing gains, so they could also be very thoughtful and clear-minded. I found that as long as I could explain the value to them in dollar terms, they were very effective at improvement.
seanhunter 4y ago
If the parent is talking about who I'm pretty sure they are talking about (Bridgewater Associates) it's absolutely not just about investigating production bugs for them. It's about finding the truth of a given situation and working to improve the processes and understanding that led to the problem. You can find out more about the philosophy behind this by reading Ray Dalio's Principles, the published version of which is close enough to the version that everyone at Bridgewater gets a copy of when they walk in the door and is treated as almost a bible[1]. In particular read up about the 5-step process which is what they are talking about here unless I have completely misread. I didn't work for Bridgewater but I spent some time working at Bridgewater (for a vendor). Edit to add: Bridgewater's diagnosis process typically goes waaaaaaaay deeper than your standard 5-whys. Like the difference between the doctor just taking your blood pressure and the full physical where they put on the rubber gloves. [1] Like literally. People will quote principles to you by number if they think you have violated some of them.
ReactiveJelly 4y ago
From a metaphysical standpoint, is not every problem we ever solve, as humans, technically a production bug for some client?

xyzelement 4y ago

I actually don't know how you got to this comment from my narrative. Personally, I deeply enjoyed the ability to surface deep insights into the org and the people based on what superficially may have been a technical or process issue - it gave us much better leverage to continuously optimize the org in great ways. It's kinda the opposite of "soul sucking"

idiocrat 4y ago
Yes, if your client is genuinely looking for an improvement. There are bad examples also, especially in cash-rich companies, who tend to be infested by parasite managers. Those are not interested in org optimizations.
- wpietri 4y ago
  I'll note that he was talking about a hedge fund. It's been a long time since I worked in finance, as I don't find zero-sum games rewarding. But despite the number of assholes in the industry, they were also very focused on maximizing gains, so they could also be very thoughtful and clear-minded. I found that as long as I could explain the value to them in dollar terms, they were very effective at improvement.

seanhunter 4y ago

If the parent is talking about who I'm pretty sure they are talking about (Bridgewater Associates) it's absolutely not just about investigating production bugs for them. It's about finding the truth of a given situation and working to improve the processes and understanding that led to the problem. You can find out more about the philosophy behind this by reading Ray Dalio's Principles, the published version of which is close enough to the version that everyone at Bridgewater gets a copy of when they walk in the door and is treated as almost a bible[1]. In particular read up about the 5-step process which is what they are talking about here unless I have completely misread. I didn't work for Bridgewater but I spent some time working at Bridgewater (for a vendor). Edit to add: Bridgewater's diagnosis process typically goes waaaaaaaay deeper than your standard 5-whys. Like the difference between the doctor just taking your blood pressure and the full physical where they put on the rubber gloves. [1] Like literally. People will quote principles to you by number if they think you have violated some of them.

ReactiveJelly 4y ago

From a metaphysical standpoint, is not every problem we ever solve, as humans, technically a production bug for some client?