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Who is paying for that? Providing self service tier is not free for the company. You still get support tickets from free tier users. It is also not only build
by ozim 4y ago
Who is paying for that?
Providing self service tier is not free for the company.
You still get support tickets from free tier users. It is also not only building self service flow but maintaining it updating code/documentation.
Let alone that it is common knowledge that free users are the worst.
- zinekeller 4y agoWho said to provide service for free? The OP didn't even hint about that, in fact from reading the title it seems that they are willing to shove money if there were clear pricing.
- ozim 4y agoFair enough Let’s rephrase it. Not free but self service paid - who is going to sign up for 5k starting fee and then 1k/month? That is still fairly low for enterprise tier. What people expect is self service tier $100 a month or less. Which by corporate standards is essentially free tier. When we wanted for our company get specialist from one vendor that has free tier they quoted $5k/day. My main point still stands.
- quickthrower2 4y agoYes depends on the business model. For some 10k * $100/m customer might be of interest, if there is little support required. I think for a simple "API" type service this could work. For others they want 100 * $10k/m and they are offering a rich service with in depth support. A middle ground is provide indicative pricing for enterprise plans, provide documentation so the end users can decide if this will work for them before contacting sales.
- carlosjobim 4y agoYour main point does not stand at all. There are tons of companies selling expensive products and services while listing their prices out in the open.