4 ms·
They are a bit hokey, but I think this is something shows like Kitchen Nightmares or Undercover Boss or The Profit get absolutely right - just a few honest conv
by legitster 4y ago
They are a bit hokey, but I think this is something shows like Kitchen Nightmares or Undercover Boss or The Profit get absolutely right - just a few honest conversations is often all you need to uncover a bunch of improvement opportunities if you know how to ask questions.
This is why Toyota consistently crushes it with quality and manufacturing efficiency - their entire idea of continuous improvement depends on trusting low-level workers to have the expertise to suggest improvements.
- guhidalg 4y agoExcept Toyota's process isn't secret. Any company that cared to execute well could simply buy everyone a copy of one of several books on Toyota's system and start cargo-culting themselves into success. The only explanation I've found with predictive power is that most managers/executives don't really want to do things right, they just want to BE right. It's rare to encounter a "leader" (at any level!) willing to admit they could improve.
- legitster 4y agoI think this is one of those reasons where leadership quality and company culture are still important. Toyota knows they can't be copied which is why they share it so openly. You can even read up on the failure of NUMMI where Toyota literally tried to teach GM executives their production methods and GM just couldn't do it.
- 7speter 4y agoAlso, critics of Toyota's offerings never understand the appeal of reliable and easy to fix cars to the masses, and how people value boring over unreliable, cost optimized "excitement"