I am on Xfinity and have been using my own modem for 7 years now. Internet went out randomly a few weeks ago. Their online assistant tried to ping my modem and

I am on Xfinity and have been using my own modem for 7 years now. Internet went out randomly a few weeks ago. Their online assistant tried to ping my modem and failed, they sent a tech out and fixed the line and were on their way. It sucked being without internet for a couple of days, but it was also kind of nice.