I love the Twilio product line, but always saw it as classic Product Lead Growth, self-service, self-scale. Surprised to hear of their troubles. Are they selli

I love the Twilio product line, but always saw it as classic Product Lead Growth, self-service, self-scale. Surprised to hear of their troubles. Are they selling below cost? Are they creating product lines or features that dont drive revenue? Is it high-touch corporate sales?