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I've been bull-ish on Twilio as a technology for a long time, but the business seems like it needs some serious help.
by dcchambers 4y ago
I've been bull-ish on Twilio as a technology for a long time, but the business seems like it needs some serious help.
- tracker1 4y agoHave to agree... I'm still shocked at how much vendor lock in there is in telephone services still.
- grumple 4y agoOn paper, they solve a lot of problems. They've got apis for everything. The problem in my interactions with them is that they have a ton of people working in different directions on those problems. One team tells us to do X, support asks us why we're doing it, another team tells us we can't do that. Then they do madness like make the process for registering a phone number you already own take 15 api calls... and that's if you don't count checking on registration progress.
- csharpminor 4y agoI share the frustration but to be fair a lot of this madness is just bubbling up through them from The Campaign Registry and carriers.
- callalex 4y agoA lot of that is protectionism/regulatory capture being wielded as a weapon by the dinosaur carriers. Your frustration and problems are by design, unfortunately.