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I don’t know the particulars of Booking.com, but I can tell you that a very large part of property owners are small scale, largely tech-illiterate (and sometime
by em500 4y ago
I don’t know the particulars of Booking.com, but I can tell you that a very large part of property owners are small scale, largely tech-illiterate (and sometimes close to natural language illiterate) and would only recognize SMS from those abbreviations you just threw out. These are people who barely have enough time with managing the physical and admin parts of the business (dealing with staff, guest requests, repairs, cleaning, accounting and taxes, etc).
Same as most other small and medium businesses that don’t specialize in tech.
- maccard 4y ago> would only recognize SMS from those abbreviations you just threw out. I think this is even a stretch. They likely don't know the difference between SMS and whatsapp/iMessage, it's all just a "message" or a "text".
- Hackbraten 4y agoGuests are trusting property owners with their personal data. If these people are ignoring the risk entirely or willingly shifting the fallout onto their guests – because the owners are so busy and no one penalizes them for data breaches anyway! – then maybe it’s time that someone starts doing just that.