Oh goodness, a customer support agent that emphatically insists their company's product is behaving correctly despite being presented countless pieces of eviden

Oh goodness, a customer support agent that emphatically insists their company's product is behaving correctly despite being presented countless pieces of evidence to the contrary? Unimaginable! In all seriousness, msft owns Dynamics 365, giving them all sorts of real customer support data. I wonder to what extent this was trained on that.