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Invalidating the metric after it becomes a target means that the metric is no longer an indicator of performance, so you have no guarantees that an increase in
by beckingz 4y ago
Invalidating the metric after it becomes a target means that the metric is no longer an indicator of performance, so you have no guarantees that an increase in the metric results in an increase in performance.
- Groxx 4y agoIn some ways I think it follows trivially from the law: energy has been redirected away from the-thing-you-want and towards the-thing-you-measure. Unless you think effort spent on the metric increases the total energy of the system, anyway. Personally I would bet it pretty much always decreases it, not even breaking even.