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I think that two things are confused here. You can't necessarily believe what people think they want with a consumer product, sure, but that does not imply tha
by greatgib 4y ago
I think that two things are confused here.
You can't necessarily believe what people think they want with a consumer product, sure, but that does not imply that looking at what people do, you know what they need.
That being said, we are speaking here about a population of developers as "free" users. They report bugs or issues that they are encountering. it is not like when you are trying to sell an useless new stuff to random persons...
- Gigachad 4y agoCompanies want to refine products to work best for the masses. The problem is the masses do not give feedback or tell you what went wrong. The extreme edge cases do however regularly make themselves heard. When you take your primary feedback from people who chose to give it, you will optimize for edge case users and usually against the desires of the masses.