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We apologize for any inconvenience this may cause, and thank you for your understanding. Urgh... Couldn't they have phrased this any differently? The only thi
by j_baker 15y ago
We apologize for any inconvenience this may cause, and thank you for your understanding.
Urgh... Couldn't they have phrased this any differently? The only thing that's missing is "Please hold. Your call is important to us."
- andos 15y agoDifferently? How? Honest question: What's wrong with apologizing and expecting the users to understand there's nothing else they can do?
- tomjen3 15y agoProvide a link to an alternative directory, or at the very least a script.
- gioele 15y agoTrite sentences actually devalue what the speaker is saying. How many times have we heard that sentence and thought that the speaker was not sincere at all? Now, when a somebody uses it, all those insincere utterances will come to your mind with all the accompanying bad feelings. It is good to see people apologising for inconveniences but, please, take fifteen seconds to think of a sentence that does not sound like a canned reply.