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I recently migrated from MailChimp to SendGrid. Reason is the MC customers support reall sucks ... they just simply suspended my account when my subscribers rea
by ngsayjoe 15y ago
I recently migrated from MailChimp to SendGrid. Reason is the MC customers support reall sucks ... they just simply suspended my account when my subscribers reaches over 100k ... no I'm not a spammer, i have been sending email to over 100k subscribers for many months using their API (by synching in / out), so when i finally decided i have the money to upgrade to their 100k monthly plan, so i dont have to sync in / out of their API (previously 20k plan) ... guess what is the reward? They decided to suspend my account .. WTF???
- ceejayoz 15y agoDid you ask them why?
- ngsayjoe 15y agoI think it auto triggers their threshold checker ... becoz it must be suspicious that my subs jump from 20k to over 100k ... but i have explained that to them ... plus they have a string of interrogation questions i have to answered ... i have been a loyal customer for over many years ... and they just suspend me over the Christmas weekend ... it took them 3-4 days to just reply me and finally many email bouncing back and forth ... i had enough ... i just paid over $1000 / month to get treated like this!!!
- OnEmber 15y agoWe had the same experience with them. Moved as well.