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Boulder-based SendGrid raises $21 million in venture capital
- ngsayjoe 15y agoI recently migrated from MailChimp to SendGrid. Reason is the MC customers support reall sucks ... they just simply suspended my account when my subscribers reaches over 100k ... no I'm not a spammer, i have been sending email to over 100k subscribers for many months using their API (by synching in / out), so when i finally decided i have the money to upgrade to their 100k monthly plan, so i dont have to sync in / out of their API (previously 20k plan) ... guess what is the reward? They decided to suspend my account .. WTF???
- ceejayoz 15y agoDid you ask them why?
- ngsayjoe 15y agoI think it auto triggers their threshold checker ... becoz it must be suspicious that my subs jump from 20k to over 100k ... but i have explained that to them ... plus they have a string of interrogation questions i have to answered ... i have been a loyal customer for over many years ... and they just suspend me over the Christmas weekend ... it took them 3-4 days to just reply me and finally many email bouncing back and forth ... i had enough ... i just paid over $1000 / month to get treated like this!!!
- OnEmber 15y agoWe had the same experience with them. Moved as well.
- smalter 15y agoDoes anyone know if SendGrid plans on improving their incoming parse a la Mailgun and Postmark (http://news.ycombinator.com/item?id=3475308 http://news.ycombinator.com/item?id=3475308)? We use SendGrid but have been thinking of switching to Mailgun for awhile for their incoming parse service.
- jes5199 15y agoDoes it seem weird to anyone else that "sending emails" is suddenly a money-making venture? Have our spam detectors gotten so screwed up that this is the only way to guarantee delivery?
- ngsayjoe 15y agoYes I tried setting own mail server but will never be able to get pass gmail, yahoo mail, etc spam filters. Had to give up and pay these ESP at the end.