The weirdest thing to me is that this is happening though emails. Are there also account reps or something that call and discuss with customers? Business is bus

The weirdest thing to me is that this is happening though emails. Are there also account reps or something that call and discuss with customers? Business is business and I understand from the post that this appears to be out of Stripe's hands and consistent with agreed upon terms. It's still pretty weird to me to communicate it in a form looking email message though. I would personally not want to trust large amounts of money with a company that sends me existentially bad news this way.