All of eBay's customer service problems boil down to the point that they have very little control over the process. The seller ships directly to the buyer. The

All of eBay's customer service problems boil down to the point that they have very little control over the process. The seller ships directly to the buyer. The money has already been exchanged. Dispute resolution is labour intensive and often requires a refund which are both expensive. They are unable and unwilling to do better.