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I can't say WHO, but I've been leading the UX on a large newspaper site. There's huge feedback loops, tens of people to sign off per page and a ton of usability

I can't say WHO, but I've been leading the UX on a large newspaper site. There's huge feedback loops, tens of people to sign off per page and a ton of usability testing. They have their own in-house development team. I can bet you we've not come anywhere close to that and the site is absolutely HUGE. I suspect somewhere someone was given this as a budget and they had to spend it, or lose it.

casca 15y ago
The in-house dev team is the secret here. You can pay each person $60k/year and they have management who will say "No, that's not possible with our resources". Compared to the Four Seasons outsource model where anyone can say "I want that feature" and will be told "Sure, it'll cost an extra $1m of someone else's money".