Can't agree more. I've worked in incident management for years and my superiors are always happy when we have an incident but one of our incident managers and a

Can't agree more. I've worked in incident management for years and my superiors are always happy when we have an incident but one of our incident managers and a few SREs solve it relatively quickly. Yes, there is some talk of "how do we avoid something like this in the future?" but the answer (even when using "5 Whys") is always a shallow one like adding even more gates and change review or, best-case, adding active-active failover. The answer is never "This team ships once every other month. We need to give them a mandate to move that up to multiple times a day." Still, it's nice to have SREs who understand the rhythms of an active incident instead of somebody whose last conversation with someone outside their immediate team was in 2016 and seemingly doesn't understand that they're on call or for what services.