Yeah IMO you either use a follow-the-sun rotation and have staff in multiple parts of the world, hire a dedicated nightshift, or pay OT. If the SRE is unable t

Yeah IMO you either use a follow-the-sun rotation and have staff in multiple parts of the world, hire a dedicated nightshift, or pay OT. If the SRE is unable to solve the issue and needs to page the escalation engineer they should get OT for that if it outside business hours. The whole "oh you got woken up at 3am just log in late" is BS because I still have the same amount of work to do.