3 ms·

You missed a relevant part which apple tries to hide: > Die Garantie gilt zusätzlich zu den durch Verbraucherschutzgesetze gewährten Rechten. "The warranty is

You missed a relevant part which apple tries to hide: > Die Garantie gilt zusätzlich zu den durch Verbraucherschutzgesetze gewährten Rechten. "The warranty is in addition to your legal rights." It's a bit sneaky: Apple makes it sound as if you're only covered by Apples warranty, but those are different things: Apple provides a separate warranty on top of your legal rights and it may cover slightly different things. You still retain all of your legal rights. There's a catch with the 2 year warranty by law though: It only covers defects that were present in the device when it was purchased - either manufacturing or design. In the first 12 month, the default assumption is that the device was broken when purchased and the burden of proving otherwise is on the vendor. For month 12-24, the burden of proving that a device was defect at the time of purchase is on the buyer. In practice, this means that for most cases, even the legal warranty is limited to 12 month, because that proof is hard in most cases.

towawy 4y ago
It's important to note that AppleCare is Apple's manufacturer warranty, which doesn't have to be 2 years. The counter-party for the 2 year warranty in EU consumer law is the seller, which might or might not be Apple (e.g. if you buy your device from Amazon or your carrier).
rickdeckard 4y ago
> "The warranty is in addition to your legal rights." Yeah, I didn't miss that part. The fact that their warranty doesn't replace the legal consumer protection rights is not a concession in any way. For the 2-year guarantee defined by EU-law (which you described very well) they brush you off to the trader who sold you the item as this is the liable party by law. In case of other manufacturers, the trader (i.e. a mobile carrier) didn't accept such conditions and required the manufacturer to provide a warranty covering the full 2 years in order to sell his goods. So the 2 years of legal guarantee became 2 years of warranty. In case of Apple this extension didn't happen, instead a joint business of selling insurance for the second year was created. So if your device-fault would be covered and you didn't buy insurance, the trader is double-incentivized to NOT support you in the second year (you should learn to have bought insurance AND he can't forward the claim to Apple). A trader like a mobile carrier or Apple itself keeps pushing consumers back for years and only settles when a lawsuit is raised and actually moves to court (as they want to avoid a ruling, and the issue goes away with just ~1000EUR). Source: I worked in that space when the EU extended from 1 to 2 years. And my Spouse works in a Consumer Protection Agency (particularly the iPhone 5c is a legend in those realms...)
mxxx 4y ago
It’s the same in Australia with their laptops. They make it sound like they’re only covered for a year and you need to pay to upgrade, but consumer law protects you for two.
- Gigachad 4y ago
  Australian consumer law is extremely complex from what I have seen. The law says something vague like "works for a reasonably expected time" while everyone reads this as 12 months.
deleted 4y ago
[deleted]
_cenw 4y ago
It's pretty clear from the page what exactly the service is. Right below the top, "Angebote Services" ("Offered services") include battery service and display repair. Both of which are not usually part of consumer rights warranty, even if they occur within the 2 years. And then a bit below it includes information about covering any accidental damage. I don't think anyone in Germany would misunderstand. Warranty is known so well here, most electronics stores try to upsell you on a warranty extension provided by a third party insurance company.
suddenclarity 4y ago
They extended the 12 moth limit last year. I don't recall if the new one is 2 or 3 years, bur it was a substantial extension for the benefit of the consumer.
microtonal 4y ago
Yeah, they like to hide this, but well know that they are required to provide warranty. One of my iPhones had discoloration around the screen edges and I bought it more than a year ago. They repaired it no questions asked. I think in such cases the 'burden of proof' is fairly light. There is no easy way I could have caused the discoloring, except if the phone became wet (this was before iPhones were water resistant) and they could easily see this with the water indicator strip.

towawy 4y ago

It's important to note that AppleCare is Apple's manufacturer warranty, which doesn't have to be 2 years. The counter-party for the 2 year warranty in EU consumer law is the seller, which might or might not be Apple (e.g. if you buy your device from Amazon or your carrier).

rickdeckard 4y ago

> "The warranty is in addition to your legal rights." Yeah, I didn't miss that part. The fact that their warranty doesn't replace the legal consumer protection rights is not a concession in any way. For the 2-year guarantee defined by EU-law (which you described very well) they brush you off to the trader who sold you the item as this is the liable party by law. In case of other manufacturers, the trader (i.e. a mobile carrier) didn't accept such conditions and required the manufacturer to provide a warranty covering the full 2 years in order to sell his goods. So the 2 years of legal guarantee became 2 years of warranty. In case of Apple this extension didn't happen, instead a joint business of selling insurance for the second year was created. So if your device-fault would be covered and you didn't buy insurance, the trader is double-incentivized to NOT support you in the second year (you should learn to have bought insurance AND he can't forward the claim to Apple). A trader like a mobile carrier or Apple itself keeps pushing consumers back for years and only settles when a lawsuit is raised and actually moves to court (as they want to avoid a ruling, and the issue goes away with just ~1000EUR). Source: I worked in that space when the EU extended from 1 to 2 years. And my Spouse works in a Consumer Protection Agency (particularly the iPhone 5c is a legend in those realms...)

mxxx 4y ago

It’s the same in Australia with their laptops. They make it sound like they’re only covered for a year and you need to pay to upgrade, but consumer law protects you for two.

Gigachad 4y ago
Australian consumer law is extremely complex from what I have seen. The law says something vague like "works for a reasonably expected time" while everyone reads this as 12 months.

deleted 4y ago

[deleted]

_cenw 4y ago

It's pretty clear from the page what exactly the service is. Right below the top, "Angebote Services" ("Offered services") include battery service and display repair. Both of which are not usually part of consumer rights warranty, even if they occur within the 2 years. And then a bit below it includes information about covering any accidental damage. I don't think anyone in Germany would misunderstand. Warranty is known so well here, most electronics stores try to upsell you on a warranty extension provided by a third party insurance company.

suddenclarity 4y ago

They extended the 12 moth limit last year. I don't recall if the new one is 2 or 3 years, bur it was a substantial extension for the benefit of the consumer.

microtonal 4y ago

Yeah, they like to hide this, but well know that they are required to provide warranty. One of my iPhones had discoloration around the screen edges and I bought it more than a year ago. They repaired it no questions asked. I think in such cases the 'burden of proof' is fairly light. There is no easy way I could have caused the discoloring, except if the phone became wet (this was before iPhones were water resistant) and they could easily see this with the water indicator strip.