You are talking about a Franchise model. At a good nice restaurant the individuals recognize me as an individual. You can't just drop someone in and have them k

You are talking about a Franchise model. At a good nice restaurant the individuals recognize me as an individual. You can't just drop someone in and have them know what I like or the service I am used to. You can make yourself a McDonalds, but you better not have any large customer contracts because they are not compatible with the 'franchise' everyone can do everything model (because they expect individualized attention, and often individualized features).