4 ms·
I think these layoffs are particularly hard on "non-technical" people: marketing, customer service, customer success, professional services, implementations, pe
by blueridge 4y ago
I think these layoffs are particularly hard on "non-technical" people: marketing, customer service, customer success, professional services, implementations, people who have built a career in customer operations roles.
My experience so far is that most companies who seem to be hiring for these types of roles aren't actually hiring. Some of the positions I saw last year in June are still listed on careers pages, some applications are met with an instant auto-decline (maybe gathering resumes?), some companies have swapped hiring managers mid-interview process, others seem to burn through one idiot recruiter after the next. I don't think most companies know what they need when they hire for "customer experience" or "customer success", so roles and job descriptions are poorly defined and the business need is unclear, but that's a discussion for another day.
The current market doesn't have a lot of opportunities for the post-sales customer facing crowd. I've toyed with the idea of a highly curated job board that is specifically for this group.