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I'd like to see these things (eventually) used for automated phone systems like CVS and my bank. Mostly this is just to calm me down because ChatGPT gives me t

I'd like to see these things (eventually) used for automated phone systems like CVS and my bank. Mostly this is just to calm me down because ChatGPT gives me the illusion that I'm interacting with a human. The current voice systems are infuriatingly bad. It would be nice if CVS's phone system would actually listen to me and modify its output accordingly. "I already gave you my birth date. And NO, I don't need a COVID booster." edit: I'd like to meet the person who sold CVS its prescription web-site and its voice system. Simply to marvel at them and the swindle they pulled off, delivering absolute trash and probably walking away with a king's ransom.

ramesh31 4y ago
>The current voice systems are infuriatingly bad. But at least they're deterministic and finite. I imagine ChatGPT like results from a phone system would be even worse. LLM's are incredible when you can massage the answer you want out of it in a feedback loop, but not so much for automated systems.
- busyant 4y ago
  > I imagine ChatGPT like results from a phone system would be even worse. You might be correct. I can't be sure. My opinion is definitely influenced by spending an hour on the phone with CVS yesterday + another hour on the phone with my father's cable company.