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Samsung products suck. I had everything from TVs, phones, and other devices outright fail under warranty only to find they would not honor it. I finally stopp

Samsung products suck. I had everything from TVs, phones, and other devices outright fail under warranty only to find they would not honor it. I finally stopped giving them my money, but I am not surprised to hear that they are using such tactics. Their brand reputation is utter garbage, and apparently they full well know it.

etempleton 4y ago
I don’t buy Samsung anything anymore. Everything I have owned that is Samsung—TVs, computer hardware, kitchen appliances, etc.—has broken in some way within a year or two. Usually not so much that it is unusable, but in a way that a core functionality simply does not work.
JellyBeanThief 4y ago
A long time ago I bought, for a hefty sum, a 30" Samsung Syncmaster display, new. When it arrived, it had a column of dead pixels. They took six weeks to replace it under warranty. And when the replacement finally arrived... it was a refurbished model. And that one lasted only a year before it died. Ever since, I have avoided Samsung in all product categories.
abawany 4y ago
Agree. They will forever remain in mind associated with exploding washing machines [1]. Their fridges are a laughingstock. They used to build decent relatively-open mobile devices that lasted a while but that also seems no longer true. [1]: https://www.consumerreports.org/washing-machines/some-samsung-washers-may-pose-safety-risk/ https://www.consumerreports.org/washing-machines/some-samsun...
danieldevries 4y ago
I've had 4 Samsung phones (s4, s6, s10, Flip Z3) and a few TVs. This is not reflective of my experience with Samsung products. Their products don't suck at all.
- bsagdiyev 4y ago
  That's an anecdote. I've also had shitty experiences with Samsung products. Maybe it's a mixed bag but I hear more bad than good without going out and looking for it.
  - chitowneats 4y ago
    And your experience + what you've heard is what, data? Versus being a collection of anecdotes?
    - bsagdiyev 4y ago
      Currently it's the washing machine that just ... doesn't work occasionally. Power is good to it, confirmed with an electrician but it won't turn on. Give it a bit and it works. Prior it was phones having software issues but that was more than a few years ago at this point so I don't remember specifics.
- fwungy 4y ago
  My Samsung phones have been fine.
  - brokenmachine 4y ago
    Me too, I'm still using one and it's great. I think my last three phones have been Samsung, and all of them have been good. I won't be with them for my next phone however, unless they return the headphone jack.
  - mikrotikker 4y ago
    My S5 is an absolute trooper. My partner and I both had S5s, and played the "no phone game" for years where one would randomly try to smack the phone out of the others hands, maybe try to throw it out an open window or something. Ironically we both smashed our screens on the same day at our respective workplaces by dropping them on gravel. Still, her one survived a swim in the toilet with a smashed screen, then a swim in isoprop, and a few weeks in a jar of rice. Not that she wanted to use it after that.
rwalle 4y ago
I am using a Samsung Galaxy phone purchased in Oct 2020 and it is still rocking. I don't see any problem it last another two years. Same for a Galaxy Tab tablet I own. They are not ideal in many ways but I don't have complaints about their quality. Your anecdotal experience is no more valuable than my or another random person's anecdotal experience.
anenefan 4y ago
From a pre 2000s perspective, their hard drives and phones don't seem to be ruled by the same thinking as the rest of Samsung. In the 90s I watched Samsung screw over my region's (Australia, North Queensland) warranty repair business, actually they worked on all brands but maybe it was just coincidence that Samsung products represented a large part of their work. It was a thriving business with many employees. The company offended Samsung, the crime was after getting tired of numerous warranty returns (like a month after fixing it,) technicians started replacing a transistor or scr here and there that was actually suitable for the circuit and not under rated with a fingers crossed and perfect power supply conditions might last till end of warranty. The company was paid half yearly and once Samsung found out about their crime, not being paid (not even cents on the dollar) meant the company was on the hook for it, too much, and they closed their doors perhaps bankrupt and to date no business has taken its place. In a eye watering display of solidarity, no business in the region sold Samsung branded products for almost a decade, only giving up when big tech chains moved into the region. I wouldn't buy Samsung unless it's via a division that seems to be run by people who care their product will last.
amatecha 4y ago
Yeah I have a family member with Samsung appliances. The microwave actually often runs for a moment after you close its door (when the microwave time has completed and you opened the door and got your item out, and then closed the door). The fridge is the worst-designed fridge I've ever used in my life. It's split vertically, and the icemaker/water-dispenser takes up a seriously large portion of the freezer side. It's mind-boggling. Half the cells on the LCD of the oven don't work. The oven light switches on and off repeatedly as you open the oven door. All of these appliances are a handful of years old... Oh I have a Samsung monitor, and pretty much exactly at a year, it developed a problem where, if you turn it on after it was off for some time, it gets this really strange "displays nothing but weird clouds of blurred colours" effect. Exactly like this: https://www.youtube.com/watch?v=sMoHEJaNd10 https://www.youtube.com/watch?v=sMoHEJaNd10 Sad stuff. Never buying another product from them again.
- gongle 4y ago
  Isnt that hust the microwave fan running for a few more seconds to clear iut the steam?
  - amatecha 4y ago
    Maybe? But it only started happening recently, and no settings or anything have been changed. It makes the bassy operational noise as if it's indeed actually warming :-O
dingosity 4y ago
I had a pair of 2015 era Samsung Android tablets that were perfectly fine. I cracked the screen on one and was able to get it repaired at a local shop for under $100. Fast forward to last year when I bought an S22. It's not a BAD phone, per se, but very overpriced. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice. I also would love to have a 3.5mm jack and a removable battery, but meh. I recently got a Packt feature phone to try out. Works fine. When I'm in the car I hook my tablet up to it (it's also a hotspot) and it's completely acceptable. Big screen google maps. Only wish I could get a GPS receiver for my tablet. I'm mostly done with mobile phones anyway. My kids are grown so I'm not freaked out about being out of touch all the time. Gonna rock a land line for a while now that I'm old. Maybe also get a Commodore 64 off ebay. I wish I was kidding. But I got old. Smart phones just don't do it for me anymore.
- tguvot 4y ago
  >. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice you can kill of bloatware with adb or in case you want nice interface adbappcontrol. no root required
birdyrooster 4y ago
The products can suck but support has been great to me recently. The last NVME drive I had of theirs which failed two years after buying it was still under warranty when I called. It took about 10 minutes for them to ask for my receipt and then send me a credit in the amount of the full purchase amount. A+
tim333 4y ago
I have a Samsung laser printer which is good - cheap reliable no nonsense (M2026). So of course HP bought Samsung printers to kill the product. C'est la vie.

etempleton 4y ago

I don’t buy Samsung anything anymore. Everything I have owned that is Samsung—TVs, computer hardware, kitchen appliances, etc.—has broken in some way within a year or two. Usually not so much that it is unusable, but in a way that a core functionality simply does not work.

JellyBeanThief 4y ago

A long time ago I bought, for a hefty sum, a 30" Samsung Syncmaster display, new. When it arrived, it had a column of dead pixels. They took six weeks to replace it under warranty. And when the replacement finally arrived... it was a refurbished model. And that one lasted only a year before it died. Ever since, I have avoided Samsung in all product categories.

abawany 4y ago

Agree. They will forever remain in mind associated with exploding washing machines [1]. Their fridges are a laughingstock. They used to build decent relatively-open mobile devices that lasted a while but that also seems no longer true. [1]: https://www.consumerreports.org/washing-machines/some-samsung-washers-may-pose-safety-risk/ https://www.consumerreports.org/washing-machines/some-samsun...

danieldevries 4y ago

I've had 4 Samsung phones (s4, s6, s10, Flip Z3) and a few TVs. This is not reflective of my experience with Samsung products. Their products don't suck at all.

bsagdiyev 4y ago
That's an anecdote. I've also had shitty experiences with Samsung products. Maybe it's a mixed bag but I hear more bad than good without going out and looking for it.
- chitowneats 4y ago
  And your experience + what you've heard is what, data? Versus being a collection of anecdotes?
  - bsagdiyev 4y ago
    Currently it's the washing machine that just ... doesn't work occasionally. Power is good to it, confirmed with an electrician but it won't turn on. Give it a bit and it works. Prior it was phones having software issues but that was more than a few years ago at this point so I don't remember specifics.
fwungy 4y ago
My Samsung phones have been fine.
- brokenmachine 4y ago
  Me too, I'm still using one and it's great. I think my last three phones have been Samsung, and all of them have been good. I won't be with them for my next phone however, unless they return the headphone jack.
- mikrotikker 4y ago
  My S5 is an absolute trooper. My partner and I both had S5s, and played the "no phone game" for years where one would randomly try to smack the phone out of the others hands, maybe try to throw it out an open window or something. Ironically we both smashed our screens on the same day at our respective workplaces by dropping them on gravel. Still, her one survived a swim in the toilet with a smashed screen, then a swim in isoprop, and a few weeks in a jar of rice. Not that she wanted to use it after that.

rwalle 4y ago

I am using a Samsung Galaxy phone purchased in Oct 2020 and it is still rocking. I don't see any problem it last another two years. Same for a Galaxy Tab tablet I own. They are not ideal in many ways but I don't have complaints about their quality. Your anecdotal experience is no more valuable than my or another random person's anecdotal experience.

anenefan 4y ago

From a pre 2000s perspective, their hard drives and phones don't seem to be ruled by the same thinking as the rest of Samsung. In the 90s I watched Samsung screw over my region's (Australia, North Queensland) warranty repair business, actually they worked on all brands but maybe it was just coincidence that Samsung products represented a large part of their work. It was a thriving business with many employees. The company offended Samsung, the crime was after getting tired of numerous warranty returns (like a month after fixing it,) technicians started replacing a transistor or scr here and there that was actually suitable for the circuit and not under rated with a fingers crossed and perfect power supply conditions might last till end of warranty. The company was paid half yearly and once Samsung found out about their crime, not being paid (not even cents on the dollar) meant the company was on the hook for it, too much, and they closed their doors perhaps bankrupt and to date no business has taken its place. In a eye watering display of solidarity, no business in the region sold Samsung branded products for almost a decade, only giving up when big tech chains moved into the region. I wouldn't buy Samsung unless it's via a division that seems to be run by people who care their product will last.

amatecha 4y ago

Yeah I have a family member with Samsung appliances. The microwave actually often runs for a moment after you close its door (when the microwave time has completed and you opened the door and got your item out, and then closed the door). The fridge is the worst-designed fridge I've ever used in my life. It's split vertically, and the icemaker/water-dispenser takes up a seriously large portion of the freezer side. It's mind-boggling. Half the cells on the LCD of the oven don't work. The oven light switches on and off repeatedly as you open the oven door. All of these appliances are a handful of years old... Oh I have a Samsung monitor, and pretty much exactly at a year, it developed a problem where, if you turn it on after it was off for some time, it gets this really strange "displays nothing but weird clouds of blurred colours" effect. Exactly like this: https://www.youtube.com/watch?v=sMoHEJaNd10 https://www.youtube.com/watch?v=sMoHEJaNd10 Sad stuff. Never buying another product from them again.

gongle 4y ago
Isnt that hust the microwave fan running for a few more seconds to clear iut the steam?
- amatecha 4y ago
  Maybe? But it only started happening recently, and no settings or anything have been changed. It makes the bassy operational noise as if it's indeed actually warming :-O

dingosity 4y ago

I had a pair of 2015 era Samsung Android tablets that were perfectly fine. I cracked the screen on one and was able to get it repaired at a local shop for under $100. Fast forward to last year when I bought an S22. It's not a BAD phone, per se, but very overpriced. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice. I also would love to have a 3.5mm jack and a removable battery, but meh. I recently got a Packt feature phone to try out. Works fine. When I'm in the car I hook my tablet up to it (it's also a hotspot) and it's completely acceptable. Big screen google maps. Only wish I could get a GPS receiver for my tablet. I'm mostly done with mobile phones anyway. My kids are grown so I'm not freaked out about being out of touch all the time. Gonna rock a land line for a while now that I'm old. Maybe also get a Commodore 64 off ebay. I wish I was kidding. But I got old. Smart phones just don't do it for me anymore.

tguvot 4y ago
>. I would love to get rid of the bloatware (I don't root my daily driver phones) and it would be cool if it would last more than 6 hours on a charge. In all fairness, the camera is quite nice you can kill of bloatware with adb or in case you want nice interface adbappcontrol. no root required

birdyrooster 4y ago

The products can suck but support has been great to me recently. The last NVME drive I had of theirs which failed two years after buying it was still under warranty when I called. It took about 10 minutes for them to ask for my receipt and then send me a credit in the amount of the full purchase amount. A+

tim333 4y ago

I have a Samsung laser printer which is good - cheap reliable no nonsense (M2026). So of course HP bought Samsung printers to kill the product. C'est la vie.