11 ms·

Samsung is insanely thin skinned; deletes 90% of questions from their own AMA

94 points by tapper 4y ago

barbazoo 4y ago
To be fair, there is zero proof in this video that (a) comments were deleted and (b) that it was Samsung that did it.
- gs17 4y ago
  Unddit shows a lot of removed comments on the reddit thread in the video description: https://www.unddit.com/r/u_SamsungMobileUS/comments/10r7inq/hello_there_were_jacs_wyatt_and_drew_blackard/ https://www.unddit.com/r/u_SamsungMobileUS/comments/10r7inq/... Unfortunately it didn't capture what they were.
  - phphphphp 4y ago
    Given how quickly they were deleted, it’s almost certainly AutoModerator. Either Samsung configured AutoModerator to require manual approval on all questions — and they just only approved ones they intended to reply to — or it went a bit haywire and they didn’t catch up with it. Given brands are typically quite controlling of the content they put out — this AMA was on their profile — I’d be almost certain that they had a plan to only approve comments they replied to and they didn’t get to reply to as many as they hoped due to time constraints. We (nerds) forget that in most cases, people engaging with Reddit etc. in a professional capacity have other work to do, they probably spent an hour or 2 in total replying to questions, which is only enough time to review and reply to a few dozen at best. I’d be shocked if this was intentional removal by Samsung due to the content of the questions — nobody at Samsung would bother deleting all these comments even if they didn’t like them, that would be far too much effort.
    - _aavaa_ 4y ago
      > Either Samsung configured AutoModerator to require manual approval on all questions — and they just only approved ones they intended to reply to — or it went a bit haywire and they didn’t catch up with it. > I’d be shocked if this was intentional removal by Samsung due to the content of the questions. I’d argue that refusing to put the comment up based on its content is essentially the same as immediately removing it based on its content.
      - loa_in_ 4y ago
        And a big smack to the face for the activity "Ask Me Anything"
      - phphphphp 4y ago
        I guess that's strictly true in the context of reddit but not really true in the spirit of the behaviour. Samsung wanted to allow people to ask questions which they could then answer: it's only because we're so used to reddit's paradigm -- all comments are visible by default -- that this is unexpected. If you were to use pretty much any other platform, it would be up to the question-solicitor to choose what questions are answered and thus seen -- e.g: on Instagram.
        _aavaa_ 4y ago
        What you're describing is a staged PR event rather than an AMA, which I agree that this is exactly what they wanted. At that point they might as well submit their own questions with sock puppets and go all in on the farce.
voakbasda 4y ago
Samsung products suck. I had everything from TVs, phones, and other devices outright fail under warranty only to find they would not honor it. I finally stopped giving them my money, but I am not surprised to hear that they are using such tactics. Their brand reputation is utter garbage, and apparently they full well know it.
- etempleton 4y ago
  I don’t buy Samsung anything anymore. Everything I have owned that is Samsung—TVs, computer hardware, kitchen appliances, etc.—has broken in some way within a year or two. Usually not so much that it is unusable, but in a way that a core functionality simply does not work.
- JellyBeanThief 4y ago
  A long time ago I bought, for a hefty sum, a 30" Samsung Syncmaster display, new. When it arrived, it had a column of dead pixels. They took six weeks to replace it under warranty. And when the replacement finally arrived... it was a refurbished model. And that one lasted only a year before it died. Ever since, I have avoided Samsung in all product categories.
- abawany 4y ago
  Agree. They will forever remain in mind associated with exploding washing machines [1]. Their fridges are a laughingstock. They used to build decent relatively-open mobile devices that lasted a while but that also seems no longer true. [1]: https://www.consumerreports.org/washing-machines/some-samsung-washers-may-pose-safety-risk/ https://www.consumerreports.org/washing-machines/some-samsun...
- danieldevries 4y ago
  I've had 4 Samsung phones (s4, s6, s10, Flip Z3) and a few TVs. This is not reflective of my experience with Samsung products. Their products don't suck at all.
  - bsagdiyev 4y ago
    That's an anecdote. I've also had shitty experiences with Samsung products. Maybe it's a mixed bag but I hear more bad than good without going out and looking for it.
databroker 4y ago
[flagged]
malshe 4y ago
This is totally OT but what microphone is he using?
AustinDev 4y ago
I've seen videos of this guy before, and he always leaves a bad taste in my mouth. Wasn't he pumping some crypto pump and dumps just 2 years ago? I could be totally wrong. I do agree though Samsung makes trash.
- archseer 4y ago
  I think you're mistaken. See https://www.youtube.com/watch?v=3UAaky12REM https://www.youtube.com/watch?v=3UAaky12REM for example.
  - deleted 4y ago
    [deleted]
steponlego 4y ago
Samsung is garbage, I don't know how they became so popular.
- mikrotikker 4y ago
  Well they moved all their factories out of China now so expect things to get better.
  - nicbou 4y ago
    The hardware is usually not the worst part of Samsung products
    - jacooper 4y ago
      Its probably the best part of it.
King-Aaron 4y ago
Just got a S22 Ultra a few months ago, and man it's pure garbage compared to my previous phone (mate20 pro). Some of the issues I've faced though are seemingly normal problems - ui lag, low quality camera results, etc - which I thought I could go onto samsung user groups for help with to no avail.
panny 4y ago
I'm glad I watched that before firing off a knee jerk response about moderation. I will point out that he is complaining that his question didn't show up right away and he is taking that personally. I would simply assume that my comment was loaded into a moderation queue and may or may not be approved at some future time, and check back later. That's how disqus and other comment systems all seem to work these days. I don't take offense to it. I simply am less likely to comment on those systems in the future when that happens to me. If I spent the time to write the comment, and they didn't have the courtesy to allow the comment, that's just my response. Vote with my keystrokes. He took the time to make a 4 minute video complaining about all sorts of personal issues he had with Samsung, because they didn't take his comment. I think he may be the one who is thin skinned.
- DoItToMe81 4y ago
  This isn't how Reddit comments work, it's against the general ethics of an AMA, and it has been a week and the majority of comments are still hidden. I don't think you actually watched the video.
m0llusk 4y ago
They must be starting to realize they are in trouble. They are big enough to be capable of developing quality products but have decided to focus on quickly developed features and hype instead. Who cares if the phone sucks to use when it FOLDS WOW? This is going to be expensive to fix.

94 points by tapper 4y ago

barbazoo 4y ago

To be fair, there is zero proof in this video that (a) comments were deleted and (b) that it was Samsung that did it.

gs17 4y ago
Unddit shows a lot of removed comments on the reddit thread in the video description: https://www.unddit.com/r/u_SamsungMobileUS/comments/10r7inq/hello_there_were_jacs_wyatt_and_drew_blackard/ https://www.unddit.com/r/u_SamsungMobileUS/comments/10r7inq/... Unfortunately it didn't capture what they were.
- phphphphp 4y ago
  Given how quickly they were deleted, it’s almost certainly AutoModerator. Either Samsung configured AutoModerator to require manual approval on all questions — and they just only approved ones they intended to reply to — or it went a bit haywire and they didn’t catch up with it. Given brands are typically quite controlling of the content they put out — this AMA was on their profile — I’d be almost certain that they had a plan to only approve comments they replied to and they didn’t get to reply to as many as they hoped due to time constraints. We (nerds) forget that in most cases, people engaging with Reddit etc. in a professional capacity have other work to do, they probably spent an hour or 2 in total replying to questions, which is only enough time to review and reply to a few dozen at best. I’d be shocked if this was intentional removal by Samsung due to the content of the questions — nobody at Samsung would bother deleting all these comments even if they didn’t like them, that would be far too much effort.
  - _aavaa_ 4y ago
    > Either Samsung configured AutoModerator to require manual approval on all questions — and they just only approved ones they intended to reply to — or it went a bit haywire and they didn’t catch up with it. > I’d be shocked if this was intentional removal by Samsung due to the content of the questions. I’d argue that refusing to put the comment up based on its content is essentially the same as immediately removing it based on its content.
    - loa_in_ 4y ago
      And a big smack to the face for the activity "Ask Me Anything"
    - phphphphp 4y ago
      I guess that's strictly true in the context of reddit but not really true in the spirit of the behaviour. Samsung wanted to allow people to ask questions which they could then answer: it's only because we're so used to reddit's paradigm -- all comments are visible by default -- that this is unexpected. If you were to use pretty much any other platform, it would be up to the question-solicitor to choose what questions are answered and thus seen -- e.g: on Instagram.
      - _aavaa_ 4y ago
        What you're describing is a staged PR event rather than an AMA, which I agree that this is exactly what they wanted. At that point they might as well submit their own questions with sock puppets and go all in on the farce.

voakbasda 4y ago

Samsung products suck. I had everything from TVs, phones, and other devices outright fail under warranty only to find they would not honor it. I finally stopped giving them my money, but I am not surprised to hear that they are using such tactics. Their brand reputation is utter garbage, and apparently they full well know it.

etempleton 4y ago
I don’t buy Samsung anything anymore. Everything I have owned that is Samsung—TVs, computer hardware, kitchen appliances, etc.—has broken in some way within a year or two. Usually not so much that it is unusable, but in a way that a core functionality simply does not work.
JellyBeanThief 4y ago
A long time ago I bought, for a hefty sum, a 30" Samsung Syncmaster display, new. When it arrived, it had a column of dead pixels. They took six weeks to replace it under warranty. And when the replacement finally arrived... it was a refurbished model. And that one lasted only a year before it died. Ever since, I have avoided Samsung in all product categories.
abawany 4y ago
Agree. They will forever remain in mind associated with exploding washing machines [1]. Their fridges are a laughingstock. They used to build decent relatively-open mobile devices that lasted a while but that also seems no longer true. [1]: https://www.consumerreports.org/washing-machines/some-samsung-washers-may-pose-safety-risk/ https://www.consumerreports.org/washing-machines/some-samsun...
danieldevries 4y ago
I've had 4 Samsung phones (s4, s6, s10, Flip Z3) and a few TVs. This is not reflective of my experience with Samsung products. Their products don't suck at all.
- bsagdiyev 4y ago
  That's an anecdote. I've also had shitty experiences with Samsung products. Maybe it's a mixed bag but I hear more bad than good without going out and looking for it.

databroker 4y ago

[flagged]

malshe 4y ago

This is totally OT but what microphone is he using?

AustinDev 4y ago

I've seen videos of this guy before, and he always leaves a bad taste in my mouth. Wasn't he pumping some crypto pump and dumps just 2 years ago? I could be totally wrong. I do agree though Samsung makes trash.

archseer 4y ago
I think you're mistaken. See https://www.youtube.com/watch?v=3UAaky12REM https://www.youtube.com/watch?v=3UAaky12REM for example.
- deleted 4y ago
  [deleted]

steponlego 4y ago

Samsung is garbage, I don't know how they became so popular.

mikrotikker 4y ago
Well they moved all their factories out of China now so expect things to get better.
- nicbou 4y ago
  The hardware is usually not the worst part of Samsung products
  - jacooper 4y ago
    Its probably the best part of it.

King-Aaron 4y ago

Just got a S22 Ultra a few months ago, and man it's pure garbage compared to my previous phone (mate20 pro). Some of the issues I've faced though are seemingly normal problems - ui lag, low quality camera results, etc - which I thought I could go onto samsung user groups for help with to no avail.

panny 4y ago

I'm glad I watched that before firing off a knee jerk response about moderation. I will point out that he is complaining that his question didn't show up right away and he is taking that personally. I would simply assume that my comment was loaded into a moderation queue and may or may not be approved at some future time, and check back later. That's how disqus and other comment systems all seem to work these days. I don't take offense to it. I simply am less likely to comment on those systems in the future when that happens to me. If I spent the time to write the comment, and they didn't have the courtesy to allow the comment, that's just my response. Vote with my keystrokes. He took the time to make a 4 minute video complaining about all sorts of personal issues he had with Samsung, because they didn't take his comment. I think he may be the one who is thin skinned.

DoItToMe81 4y ago
This isn't how Reddit comments work, it's against the general ethics of an AMA, and it has been a week and the majority of comments are still hidden. I don't think you actually watched the video.

m0llusk 4y ago

They must be starting to realize they are in trouble. They are big enough to be capable of developing quality products but have decided to focus on quickly developed features and hype instead. Who cares if the phone sucks to use when it FOLDS WOW? This is going to be expensive to fix.