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Something like this is a good fit for a retainer basis -- e.g., $250/hr for a minimum of 10 hours/month, paid regardless of whether they consume those hours or
by HillRat 4y ago
Something like this is a good fit for a retainer basis -- e.g., $250/hr for a minimum of 10 hours/month, paid regardless of whether they consume those hours or not, with additional hours at fee. Just make sure that your SOW is explicit on when and why they can pull you in.
- AlexITC 4y agoInteresting, so, would you be billing X/month + any hours they consume? Sounds like a good idea. I have got a few retainers worth ~5h/month where I just reserve that time. Thanks.
- HillRat 4y agoYep! Basically, you'd point out that it's not economically-viable for you to provide a small number of high-value, low-revenue on-call hours on demand, so they'll need to reserve some time each month to make sure you're available when needed. (It's a bit like the old joke: "Ten cents for tapping with the hammer, ten thousand for knowing where to tap with the hammer.") If you've done BigCo consulting, it's essentially an extended hypercare scenario.