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>At DoorDash, we take app startup speed extremely seriously. We are obsessed with optimizing our customers' experience and making continuous improvements. I wo
by mech4bg 4y ago
>At DoorDash, we take app startup speed extremely seriously. We are obsessed with optimizing our customers' experience and making continuous improvements.
I wonder if they actually believe this? They make it almost impossible to report bugs in the app, and when I have customer support's reaction has been "there's not really anything I can do about this."
- deleted 4y ago[deleted]
- Spivak 4y agoThis is because most B2C apps have realized that bug reports are pretty much worthless and cost more time to sift through than any potential upside. Why report bugs when you have crash handlers, telemetry, and detailed logs of everything every user does in the app. Your metric dashboards and reports can actually see and measure issues that actually affect the business.
- mech4bg 4y agoNot an unfair point, although it is alarming at work how many bugs end up being reported directly from customers.