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I've never worked in customer support, but if they're customer support people wouldn't they just get something like a binder with questions and answers, and som
by anonymouskimmer 4y ago
I've never worked in customer support, but if they're customer support people wouldn't they just get something like a binder with questions and answers, and some flowcharts?
- jeffwask 4y agoBack in the long long ago, I worked in a call center and we doubled the staff. It was a lot of of work, training, equipment, leadership, realignment of L2... it was still a lot.