3 ms·

There is no way that 60% are engineers. This kind of scale up is usually in sales and customer support roles, and moderation if applicable.

MuffinFlavored 4y ago
What's a better guess for all in number related to engineering staff? Engineers, QA (if any), resource managers, product managers to work with engineers to develop new features/ideas, project managers to manage "sprints" or "agile" or "waterfall" or "kanban" or whatever
- ketzo 4y ago
  For a company that focuses on enterprise sales as hard as Zoom does, I think a super rough ballpark is that all-in engineering staff are not more than 50% of headcount.
  - MuffinFlavored 4y ago
    agree, so let’s move the goal post in an engineering org what’s the ratio of engineers (hands on keyboard) to non engineers? 50-50? 8 hours a day 5 days a week 20 days a month what are 2000 engineers working on related to zoom?
    - ketzo 4y ago
      It's a good question, honestly. My go-to answer is just "scale" -- the number of people required to go from "1,000 video calls that are pretty good" to "1,000,000 video calls that are close to perfect" is probably insane, for a lot of reasons that I won't even speculate on. But 2,000 still seems like a LOT.
    - rbetts 4y ago
      The ratio is likely closer to 20-30%. I searched the internet until I found data that confirmed my guess ;-). https://blossomstreetventures.medium.com/the-makeup-of-saas-headcount-3ae9180f2375 https://blossomstreetventures.medium.com/the-makeup-of-saas-.... Zoom includes network, compute, video, voice, recording, recording-storage, transcription, mobile clients, telecom/phone-in, meeting controls, webinar controls, in app messaging, presumably global data centers, calendars, whiteboards, 3rd party app integrations for calendars and schedule, zoom-rooms/hardware, "zoom apps" - 3rd party application integration, bot integration, and a whole enterprise VOIP business on top of it all.
      - ChickenNugger 4y ago
        >I searched the internet until I found data that confirmed my guess ;-). As is tradition.

MuffinFlavored 4y ago

What's a better guess for all in number related to engineering staff? Engineers, QA (if any), resource managers, product managers to work with engineers to develop new features/ideas, project managers to manage "sprints" or "agile" or "waterfall" or "kanban" or whatever

ketzo 4y ago
For a company that focuses on enterprise sales as hard as Zoom does, I think a super rough ballpark is that all-in engineering staff are not more than 50% of headcount.
- MuffinFlavored 4y ago
  agree, so let’s move the goal post in an engineering org what’s the ratio of engineers (hands on keyboard) to non engineers? 50-50? 8 hours a day 5 days a week 20 days a month what are 2000 engineers working on related to zoom?
  - ketzo 4y ago
    It's a good question, honestly. My go-to answer is just "scale" -- the number of people required to go from "1,000 video calls that are pretty good" to "1,000,000 video calls that are close to perfect" is probably insane, for a lot of reasons that I won't even speculate on. But 2,000 still seems like a LOT.
  - rbetts 4y ago
    The ratio is likely closer to 20-30%. I searched the internet until I found data that confirmed my guess ;-). https://blossomstreetventures.medium.com/the-makeup-of-saas-headcount-3ae9180f2375 https://blossomstreetventures.medium.com/the-makeup-of-saas-.... Zoom includes network, compute, video, voice, recording, recording-storage, transcription, mobile clients, telecom/phone-in, meeting controls, webinar controls, in app messaging, presumably global data centers, calendars, whiteboards, 3rd party app integrations for calendars and schedule, zoom-rooms/hardware, "zoom apps" - 3rd party application integration, bot integration, and a whole enterprise VOIP business on top of it all.
    - ChickenNugger 4y ago
      >I searched the internet until I found data that confirmed my guess ;-). As is tradition.