That's fine. I don't have a horse in the app vs website race. What's important to note though is that you are doing the thing I'm preaching. Hammering the idea

That's fine. I don't have a horse in the app vs website race. What's important to note though is that you are doing the thing I'm preaching. Hammering the idea home: - The (probabilistic) consequences of your actions are what determine the success of your business. E.g., given <improve shitty website> we <won't increase sales>. - Current usage metrics matter for time allocation only insofar as they serve the former point. It's fine to say that users like apps therefore you don't need a decent website. What's not fine is the post I responded to -- the shitty site doesn't have users, so we won't improve it. That's a dangerous thought pattern because it silently substitutes something easily measured for the value you need and tends to cause people to conflate the two. (maybe the author was thinking something more nuanced, but as written it's still a good opportunity to highlight the issue)