The cynical part of me thinks that the bad web app is intentional. They can get much more data from you if you use the app, so they want that to be the best exp

The cynical part of me thinks that the bad web app is intentional. They can get much more data from you if you use the app, so they want that to be the best experience. All others should be bad enough that you will only use it if there is no other way to give them your money.