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My experience in owning Samsung products is that software quality control and support tends to be… less than ideal. They go all in with impressive visual that d
by xattt 4y ago
My experience in owning Samsung products is that software quality control and support tends to be… less than ideal. They go all in with impressive visual that don’t translate across the platform, and then pull support some abysmally short time later.
Case in point: I have a 10-year-old pre-Tizen Samsung Smart TV I’m keeping alive for reasons. It had a Netflix app. Two years after buying it, Netflix got updated with a new UI, but only on the US store (not in Canada). I called support at the time to say why is the app not in the Canadian store. Netflix says it’s Samsung’s problem; Samsung says it’s Netflix’s problem.
I recently did a factory reset and connected it back to the web. However, the “new” Netflix UI app doesn’t download anymore from the US store. The old app isn’t supported by Netflix either.
Using Google software at least has some predictability and that you can get binaries from sources. Dealing with Samsung is a black hole.
- nsonha 4y agoYou should be careful judging all of samsung software based on their old software. Even in android, One UI was atrocious up to v2 but it's solid in its current iteration. I still think google's design is more pleasing and consistent though.
- xattt 4y agoI understand there may be developers on here that work for Samsung that take pride in what they do. Kudos to them. I am also a consumer that got burned by a Kafkaesque experience with a certain company. I tend to follow the rule: “Fool me once, shame on you; Fool me twice, can’t get fooled again.”
- Mindwipe 4y agoI mean, fair enough, but the alternative here is Google.
- paledot 4y agoRight. Imagine how badly you have to mess up your support lifetime to look bad next to Google. Yet Samsung manages it. Although Google does have a decent track record for device support lifetime, so long as you rely on a service that's getting completely canned.