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> Samsung hardware is top-notch Sometimes. In some ways. Their appliances (washer/dryer/etc) are notoriously unreliable, and their phone batteries appear to sw

> Samsung hardware is top-notch Sometimes. In some ways. Their appliances (washer/dryer/etc) are notoriously unreliable, and their phone batteries appear to swell more than others.

gjsman-1000 4y ago
Can speak to that. We went with a Samsung kitchen about ~5 years ago. 2 Dishwashers, 1 Refrigerator, 1 Robot Vacuum, and 2 Stoves later... well, we still have the 2nd Samsung Refrigerator (covered in dents though because the "stainless steel" is apparently super thin) and the Microwave (though we have been told it has a critical flaw, so treat the door gently), but everything else isn't Samsung anymore. It just all broke in one way or another. We also had a Galaxy Note9 in the family that became ludicrously slow after a year and started dropping phone calls - apparently a known software issue that randomly plagued people, absolutely no fix to this day, software reset will not fix. We basically went to all Bosch and Apple after that. Heaven help anyone who bought recent high-end Samsung SSDs and doesn't read the news.
kop316 4y ago
> Their appliances (washer/dryer/etc) are notoriously unreliable Yep. I am in a house that is all Sanmsung appliances. The Dishwasher's intake valve started leaking, the Oven's LCD panel broke and only showed garbled information, and the dryer's heating source broke. These were all appliances bought in 2019. Thankfully, I was able to get replacement parts for the first two and fix easily enough, but there was no way to easily fix the dryer (I ended up getting a new dryer). There is no way I would buy a Samsung Appliance again, and it frankly makes me question the quality of anything they make.
- ocbyc 4y ago
  LG seems to be the more reliable alternative in each of these areas.
  - tim-- 4y ago
    Possibly might want to stay away from their fridges though.
    - lotsofpulp 4y ago
      I think LG fixed their inverted linear compressor problem. I had to buy a few fridges a few years ago, and they all work great and completely silent still.
  - dachryn 4y ago
    I went with AEG specifically because they guarantee at least 10 year of replacement parts availability on those specific devices. To me that's more valuable than a 2 or 3 year warranty.
rootusrootus 4y ago
> Their appliances (washer/dryer/etc) are notoriously unreliable What I don't get about this is that consumer reports continues to frequently recommend their appliances. We bought a Samsung fridge, and that experience told me "don't buy any more Samsung appliances" but when we needed a new washer and dryer, CR rated a pair of Samsungs as top of the list. I thought "well, CR is supposed to be reliable, so maybe I am okay to get these." Both broke within the first 18 months of ownership and left us unable to wash clothes until a repair could be scheduled. Fool me twice, yep. I'm the fool. But I can learn, and never another Samsung appliance shall be brought into my house. With the possible exception of a TV; my current TV is a big Samsung and it's been flawless. I think it's actually a different company entirely, even though the appliances and electronics all claim to be "Samsung"
- gjsman-1000 4y ago
  > my current TV is a big Samsung and it's been flawless. The TVs are better... but the OS was too much for me. Not only because it is full of ads and unlikely to get updates for very long, but also because it's Tizen (which one security researcher, admittedly in 2017, said "may be the worst code I've ever seen" and "Everything you can do wrong there, they do it." He also single-handedly found 40 separate flaws.) Considering Samsung's track record, I find it hard to believe that they would have improved in the last 5 years. https://arstechnica.com/gadgets/2017/04/samsungs-tizen-is-riddled-with-security-flaws-amateurishly-written/ https://arstechnica.com/gadgets/2017/04/samsungs-tizen-is-ri...
- SllX 4y ago
  Samsung makes good components but they make lousy products. If you’re tempted by a Samsung TV, find another brand that has their panels (e.g. I know Sony used their QD-OLED panels).
  - rootusrootus 4y ago
    That's a good piece of advice I hadn't thought of. I hope my Samsung TV lasts many more years, as it seems to be one of the last "smart" TVs that isn't preloaded with ads (and I've never connected it to the 'net, nor will I). That's going to be my major bit of research whenever it comes time to buy the next one. If I must, I'll get a commercial unit.
seszett 4y ago
Since we're telling anecdotes on Samsung appliances, well I have to say my Samsung fridge bought in 2008 works just fine today. It's just a fridge though, not much to go wrong with that I guess.
- sundvor 4y ago
  Ha ha, I just made a post that reads almost exactly like yours. Saw yours after. We might have the same model fridge. :)
King-Aaron 4y ago
Interesting, my Samsung front loader has been chugging away faultlessly for several years now. I must have bought one on a good day.
throw0101c 4y ago
> Their appliances (washer/dryer/etc) are notoriously unreliable […] Yale Appliances in Boston, MA, runs their own service department (instead of sub-contracting it out), and so have in-house statistics. According to them, Samsung are relatively reliable as compared to other brands they sell: * https://blog.yaleappliance.com/are-samsung-appliances-reliable https://blog.yaleappliance.com/are-samsung-appliances-reliab... One thing they note is that Samsung has become quite popular, and so even if you have a low rate, if the total units are high, then you're going to get a number of service calls, which can raise visibility.

> Samsung hardware is top-notch Sometimes. In some ways. Their appliances (washer/dryer/etc) are notoriously unreliable, and their phone batteries appear to swell more than others.

gjsman-1000 4y ago

Can speak to that. We went with a Samsung kitchen about ~5 years ago. 2 Dishwashers, 1 Refrigerator, 1 Robot Vacuum, and 2 Stoves later... well, we still have the 2nd Samsung Refrigerator (covered in dents though because the "stainless steel" is apparently super thin) and the Microwave (though we have been told it has a critical flaw, so treat the door gently), but everything else isn't Samsung anymore. It just all broke in one way or another. We also had a Galaxy Note9 in the family that became ludicrously slow after a year and started dropping phone calls - apparently a known software issue that randomly plagued people, absolutely no fix to this day, software reset will not fix. We basically went to all Bosch and Apple after that. Heaven help anyone who bought recent high-end Samsung SSDs and doesn't read the news.

kop316 4y ago

> Their appliances (washer/dryer/etc) are notoriously unreliable Yep. I am in a house that is all Sanmsung appliances. The Dishwasher's intake valve started leaking, the Oven's LCD panel broke and only showed garbled information, and the dryer's heating source broke. These were all appliances bought in 2019. Thankfully, I was able to get replacement parts for the first two and fix easily enough, but there was no way to easily fix the dryer (I ended up getting a new dryer). There is no way I would buy a Samsung Appliance again, and it frankly makes me question the quality of anything they make.

ocbyc 4y ago
LG seems to be the more reliable alternative in each of these areas.
- tim-- 4y ago
  Possibly might want to stay away from their fridges though.
  - lotsofpulp 4y ago
    I think LG fixed their inverted linear compressor problem. I had to buy a few fridges a few years ago, and they all work great and completely silent still.
- dachryn 4y ago
  I went with AEG specifically because they guarantee at least 10 year of replacement parts availability on those specific devices. To me that's more valuable than a 2 or 3 year warranty.

rootusrootus 4y ago

> Their appliances (washer/dryer/etc) are notoriously unreliable What I don't get about this is that consumer reports continues to frequently recommend their appliances. We bought a Samsung fridge, and that experience told me "don't buy any more Samsung appliances" but when we needed a new washer and dryer, CR rated a pair of Samsungs as top of the list. I thought "well, CR is supposed to be reliable, so maybe I am okay to get these." Both broke within the first 18 months of ownership and left us unable to wash clothes until a repair could be scheduled. Fool me twice, yep. I'm the fool. But I can learn, and never another Samsung appliance shall be brought into my house. With the possible exception of a TV; my current TV is a big Samsung and it's been flawless. I think it's actually a different company entirely, even though the appliances and electronics all claim to be "Samsung"

gjsman-1000 4y ago
> my current TV is a big Samsung and it's been flawless. The TVs are better... but the OS was too much for me. Not only because it is full of ads and unlikely to get updates for very long, but also because it's Tizen (which one security researcher, admittedly in 2017, said "may be the worst code I've ever seen" and "Everything you can do wrong there, they do it." He also single-handedly found 40 separate flaws.) Considering Samsung's track record, I find it hard to believe that they would have improved in the last 5 years. https://arstechnica.com/gadgets/2017/04/samsungs-tizen-is-riddled-with-security-flaws-amateurishly-written/ https://arstechnica.com/gadgets/2017/04/samsungs-tizen-is-ri...
SllX 4y ago
Samsung makes good components but they make lousy products. If you’re tempted by a Samsung TV, find another brand that has their panels (e.g. I know Sony used their QD-OLED panels).
- rootusrootus 4y ago
  That's a good piece of advice I hadn't thought of. I hope my Samsung TV lasts many more years, as it seems to be one of the last "smart" TVs that isn't preloaded with ads (and I've never connected it to the 'net, nor will I). That's going to be my major bit of research whenever it comes time to buy the next one. If I must, I'll get a commercial unit.

seszett 4y ago

Since we're telling anecdotes on Samsung appliances, well I have to say my Samsung fridge bought in 2008 works just fine today. It's just a fridge though, not much to go wrong with that I guess.

sundvor 4y ago
Ha ha, I just made a post that reads almost exactly like yours. Saw yours after. We might have the same model fridge. :)

King-Aaron 4y ago

Interesting, my Samsung front loader has been chugging away faultlessly for several years now. I must have bought one on a good day.

throw0101c 4y ago

> Their appliances (washer/dryer/etc) are notoriously unreliable […] Yale Appliances in Boston, MA, runs their own service department (instead of sub-contracting it out), and so have in-house statistics. According to them, Samsung are relatively reliable as compared to other brands they sell: * https://blog.yaleappliance.com/are-samsung-appliances-reliable https://blog.yaleappliance.com/are-samsung-appliances-reliab... One thing they note is that Samsung has become quite popular, and so even if you have a low rate, if the total units are high, then you're going to get a number of service calls, which can raise visibility.