> The customer service was not just bad, but noticeably absent... I couldn't agree more -- I also pay for a 50 gig plan. About a week ago, I had to rebuild on

> The customer service was not just bad, but noticeably absent... I couldn't agree more -- I also pay for a 50 gig plan. About a week ago, I had to rebuild one of my machines and somehow my new Dropbox folder (which of course was empty) synced out to the cloud and to the rest of my machines. Suddenly my backup consolidation was completely wiped out. I submitted a support ticket and even now, nearly a week later, it is still unassigned. So, I spent a day undeleting 3500+ files through their web interface. Although quite limited, I will say I was thankful that functionality was there. After being so impressed with Dropbox, their lack of customer support has been a huge disappointment.