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Was a huge fan of Dropbox until I went out on a limb to convince my boss to move from internal servers to a team account. The customer service was not just bad
by nhangen 15y ago
Was a huge fan of Dropbox until I went out on a limb to convince my boss to move from internal servers to a team account.
The customer service was not just bad, but noticeably absent, and the product is overpriced and relatively shallow at an enterprise level.
Still pay for a personal 50gb account, but canceled the team account...well we will as soon as they actually return my call.
- d-roo 15y ago> The customer service was not just bad, but noticeably absent... I couldn't agree more -- I also pay for a 50 gig plan. About a week ago, I had to rebuild one of my machines and somehow my new Dropbox folder (which of course was empty) synced out to the cloud and to the rest of my machines. Suddenly my backup consolidation was completely wiped out. I submitted a support ticket and even now, nearly a week later, it is still unassigned. So, I spent a day undeleting 3500+ files through their web interface. Although quite limited, I will say I was thankful that functionality was there. After being so impressed with Dropbox, their lack of customer support has been a huge disappointment.