Most modern SLAs are worthless. The penalty is meaningless and/or "up" is carefully defined in such a way that even a service failing 100% of requests is "up" b

Most modern SLAs are worthless. The penalty is meaningless and/or "up" is carefully defined in such a way that even a service failing 100% of requests is "up" because it's responding, or is defined such that a single customer can have a total outage but the service is up because it's servicing others. Networking is the last bastion of SLAs that actually seem to matter.