Maybe put your condescension away for a second and try to understand a different perspective. Your refinements work a little different than mine. In mine, the

Maybe put your condescension away for a second and try to understand a different perspective. Your refinements work a little different than mine. In mine, the SME or the person who opened the issue (often the same person) reads the story, gives any extra context, answers questions, etc., we assign a point value, and move on. Refinement can be a discussion -- it doesn't always have to be a research session.