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It seems like two or three things are conflated here. There’s process as in product development. There’s process as in your entire relationship with the custome
by travisjungroth 4y ago
It seems like two or three things are conflated here. There’s process as in product development. There’s process as in your entire relationship with the customer. There’s process as in how your software fits into the customer’s greater workflow. All three are touched on, the last one seems the most interesting to me as a concept.
- rognjen 4y agoThanks for pointing that out. It might have been good to be more explicit. Running a marketplace involves lots more than a SaaS including things like direct sales and logistics. Process here refers to those operational activities for which the platform is only the entry-point.
- travisjungroth 4y ago“yeah, I could be more explicit” is the response to like half of my critiques lol. Guess it says more about me than anyone else.
- danielmarkbruce 4y agoI think it's just a pronoun issue. In several places "your process" should be "the process".