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> It would be really stupid to have a postmortem if nobody is indicated as having done something wrong. This sounds wrong to me. If the processes in place allo
by ncallaway 4y ago
> It would be really stupid to have a postmortem if nobody is indicated as having done something wrong.
This sounds wrong to me. If the processes in place allow an incident when everyone is properly following the process, that seems like the most important time for a postmortem, since the existing process clearly is insufficient and must be adjusted.
- thaumasiotes 4y agoThe processes in place everywhere always allow for an incident to occur when everyone is properly following the process. The alternative is impossible; you cannot specify any process that prevents the occurrence of incidents.
- bastawhiz 4y agoBut if someone wasn't following the process, and you avoid stating that they made an error for the sake of blamelessness, you're avoiding talking about how the incident occurred. That doesn't mean the process doesn't need fixing.