This exactly. I used to manage an IT help desk, and I hired people based on two things. 1) can you think through a problem 2) can you talk to regular people. Ev

This exactly. I used to manage an IT help desk, and I hired people based on two things. 1) can you think through a problem 2) can you talk to regular people. Everything else can be taught, but the type of thinking it takes to troubleshoot effectively and then communicate that to another is a insanely niche skill that is difficult to learn.