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I like your attitude and you’re mostly right! The thing I criticise (from a customer perspective) is not the terms of a downgrade, it’s the deceitful communicat
by nkmnz 4y ago
I like your attitude and you’re mostly right! The thing I criticise (from a customer perspective) is not the terms of a downgrade, it’s the deceitful communication while downgrading: “you can stay, you fit the free tier” - later: “oh, that free tier really does not exist for you, now pay a 100 bucks, haha”
From a business perspective, I think it’s not wise to treat long time customers that badly, I will never ever come back.
From a founder/builder perspective, I mostly criticise myself: the first subscription was justified, because the license for the icons themselves is perpetual and they are really nice imo. The mistake was to rely on their kits because they are so convenient - of course, 99$ seems cheap at first, but so is this and that and a server here and a paid SaaS there… Sometimes you need to clean up a bit :) the real mistake, however, was to allow the dependency on a provider for such a thing like icons. It would have been very easy to either
1. Self host them
2. Download them at build time instead of run time
3. Implement fallbacks if their servers go down.