4 ms·

> Over the long-term, what really matters is keeping your people (employees) happy <cough>customers<cough>

by fsckboy 4y ago

zoklet-enjoyer 4y ago
Both
- havkom 4y ago
  Yep. Employees and customers. Neglect any of them bad things happen. Depending on your business you may have stable customers who just keep going. You can’t neglect these forever, but compared to employees it may be of lesser priority short-term. If you neglect employees on the other hand, even short-term, bad things will happen short-term or long term. Employees remember when they were neglected and loyalties are hard to build.
  - TristanBall 4y ago
    Right. And the the my job/work/boss sucks trope is so relatable because? There are many reasons people stay in a particular job, good and bad, but those same reasons allow for a lot of "employees neglect". You have to neglect a lot of employees to an extreme level, for a long time, for it to actually make a significant difference. Mostly, you'll loose a few staff, who'll be replaced by new, keen, eager to please/succeed staff who's enthusiasm effectively mitigates poor management, and who's "tolerance for sh.tty management" counters have been reset to 0.
dehrmann 4y ago
You have three pillars: customers, employees, and shareholders. Neglect any and bad things happen.
cj 4y ago
Yes, but you do that through product + service. Customers don’t really care about your metrics.
FrontierPsych 4y ago
Probably the opposing vew to this is that if you keep your employees happy first, then they will be happy and keep your customers happy. If you have unhappy employees, they might not give a shit about customers and piss the customers off. We've all been to those places where the employees don't give a fuck about customers, and basically tell you with their body language and tone of voice to fuck off. Here's an example: https://www.youtube.com/watch?v=N7lGqmZprx0 https://www.youtube.com/watch?v=N7lGqmZprx0 You have to 1) break the egg first, then 2) put it in the pan and cook it, then 3) put it on a plate, then 4) eat it. You can't do all those things simultaneously, you have to do them in sequential order. 1) Keep employee happy ==> then 2) you have a happy customer ==> then 3) the customer buys more shit from you Employees come before the customer.

> Over the long-term, what really matters is keeping your people (employees) happy <cough>customers<cough>

zoklet-enjoyer 4y ago

Both

havkom 4y ago
Yep. Employees and customers. Neglect any of them bad things happen. Depending on your business you may have stable customers who just keep going. You can’t neglect these forever, but compared to employees it may be of lesser priority short-term. If you neglect employees on the other hand, even short-term, bad things will happen short-term or long term. Employees remember when they were neglected and loyalties are hard to build.
- TristanBall 4y ago
  Right. And the the my job/work/boss sucks trope is so relatable because? There are many reasons people stay in a particular job, good and bad, but those same reasons allow for a lot of "employees neglect". You have to neglect a lot of employees to an extreme level, for a long time, for it to actually make a significant difference. Mostly, you'll loose a few staff, who'll be replaced by new, keen, eager to please/succeed staff who's enthusiasm effectively mitigates poor management, and who's "tolerance for sh.tty management" counters have been reset to 0.

dehrmann 4y ago

You have three pillars: customers, employees, and shareholders. Neglect any and bad things happen.

cj 4y ago

Yes, but you do that through product + service. Customers don’t really care about your metrics.

FrontierPsych 4y ago

Probably the opposing vew to this is that if you keep your employees happy first, then they will be happy and keep your customers happy. If you have unhappy employees, they might not give a shit about customers and piss the customers off. We've all been to those places where the employees don't give a fuck about customers, and basically tell you with their body language and tone of voice to fuck off. Here's an example: https://www.youtube.com/watch?v=N7lGqmZprx0 https://www.youtube.com/watch?v=N7lGqmZprx0 You have to 1) break the egg first, then 2) put it in the pan and cook it, then 3) put it on a plate, then 4) eat it. You can't do all those things simultaneously, you have to do them in sequential order. 1) Keep employee happy ==> then 2) you have a happy customer ==> then 3) the customer buys more shit from you Employees come before the customer.