For everyone complaining about lack of support from Google Cloud and the possibility of being locked out: make absolutely sure you have more than the free suppo

For everyone complaining about lack of support from Google Cloud and the possibility of being locked out: make absolutely sure you have more than the free support plan otherwise even your account manager can’t do anything. Your Google identity is supported by the GSuite or Workspace organisation and not Google Cloud. They will provide absolutely zero support unless you pay for support. Source: close friend who works at Google Cloud who has been unable to help customers