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oh it is 100% entirely OK to share that you got screwed by a company .. this crap happens all the time.. companies like this get away with ZERO shits give about

by dezb 4y ago

oh it is 100% entirely OK to share that you got screwed by a company .. this crap happens all the time.. companies like this get away with ZERO shits give about customer support all the time.. it is insane..

lolinder 4y ago
Not that this is true in this case, but a large number of HN support thread creators are very cagey about the nature of their business. I suspect a lot of the time they know they broke the ToS and are hoping that HN will get the pitchforks out to help them get their way regardless. Again, that doesn't seem to apply here, but I've stopped assuming that the existence of an HN support thread by itself shows malfeasance or incompetence on the part of the company.
- nightpool 4y ago
  Why "doesn't it seem to apply" that a blockchain scraping/data aggregation firm would be cagey about the nature of their business? I can't think of shakier grounds for a business to rest on, in two different dimensions (https://news.ycombinator.com/item?id=34639879 https://news.ycombinator.com/item?id=34639879). (Reliance on customers not being sophisticated enough to set up API integrations themselves, reliance on blockchain as a failing segment of the market). Obviously it's not necessarily against Cloudflare's TOS to be a precarious business, but generally when a business' foundation is sketchy than it's more likely that more of the interactions they have with others are going to be sketchy.
  - mynameisvlad 4y ago
    Is Zapier untrustworthy? ITTT? Microsoft with Flow? It’s absurd to think that somehow, just because someone works on tools that help people do things without code, that they’re somehow untrustworthy because of targeting “customers not sophisticated enough”. That’s insulting to both the service and their customers.
ndneighbor 4y ago
Unfortunately the norm in our industry, can't have "Cloud" margins without sacrificing something.

by dezb 4y ago

lolinder 4y ago

Not that this is true in this case, but a large number of HN support thread creators are very cagey about the nature of their business. I suspect a lot of the time they know they broke the ToS and are hoping that HN will get the pitchforks out to help them get their way regardless. Again, that doesn't seem to apply here, but I've stopped assuming that the existence of an HN support thread by itself shows malfeasance or incompetence on the part of the company.

nightpool 4y ago
Why "doesn't it seem to apply" that a blockchain scraping/data aggregation firm would be cagey about the nature of their business? I can't think of shakier grounds for a business to rest on, in two different dimensions (https://news.ycombinator.com/item?id=34639879 https://news.ycombinator.com/item?id=34639879). (Reliance on customers not being sophisticated enough to set up API integrations themselves, reliance on blockchain as a failing segment of the market). Obviously it's not necessarily against Cloudflare's TOS to be a precarious business, but generally when a business' foundation is sketchy than it's more likely that more of the interactions they have with others are going to be sketchy.
- mynameisvlad 4y ago
  Is Zapier untrustworthy? ITTT? Microsoft with Flow? It’s absurd to think that somehow, just because someone works on tools that help people do things without code, that they’re somehow untrustworthy because of targeting “customers not sophisticated enough”. That’s insulting to both the service and their customers.

ndneighbor 4y ago

Unfortunately the norm in our industry, can't have "Cloud" margins without sacrificing something.