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> There are to my recollection numerous stories of people being locked out of accounts which they have the passwords for because Google has decided that things
by c7b 4y ago
> There are to my recollection numerous stories of people being locked out of accounts which they have the passwords for because Google has decided that things are suspicious and having the password is not enough.
As someone who used to live/be in different countries on a regular basis, I've become so used to this that I have to remind myself that most users don't experience this regularly. I'm a bit more settled now, but I remember well the first time I saw a 'Can't complete authentication' (or something along those lines) screen, after I had already completed 1-2 extra steps. Not 'Please enable 2FA', not even 'Please use a different browser', simply 'You can't login. Have a good day.'. I've even had this on a work-related account at some point, ie one that's being paid for. Most times you can get it to work after a few days of trying your best to recreate the conditions of the last login (don't VPN to your old location, though, that usually backfires and can cost you a few more days). But I have definitely lost at least one account for good this way. I've literally started to develop anxiety about using Google login forms.
I use my own domain with an email service that I pay for (already since before this started happening) for everything important, and I can't recommend it enough. I know that you don't really "own" your domain either, but my experience with support from a local registrar is pretty good.
- Khaine 4y agoJust access gmail using private mode. Every single time, this device is unknown please enter your backup email address to verify who you are, even though your password is 30 chars and complex because you use a password manager. Google is the absolute worst at this, their 'risk based' login stuff is utter crap, and when you go travelling expect to get locked out and have no recourse because there is no-one to complain to. Honestly, you would think a multi-billion dollar company could do better, but apparently because its "algorithms", "machine-learning" and a "free service" its okay to be shit.
- remus 4y ago> Google is the absolute worst at this, their 'risk based' login stuff is utter crap, and when you go travelling expect to get locked out and have no recourse because there is no-one to complain to. I think it is an exaggeration to suggest this will definitely happen if you travel. I've got mfa setup on my account, work abroad semi-regularly and have never had any issues logging in to my google account.
- Macha 4y agoI moved house within a not particularly far distance and got locked out of one account with a demand for a phone number because the login is suspicious (which I don't trust Google not to use for ad targeting). This despite having the password and TOTP. Luckily I had a non-Google email account still connected via IMAP to reconfigure everything pointed at that account.
- deleted 4y ago[deleted]
- tguvot 4y ago>Just access gmail using private mode. Every single time, this device is unknown please enter your backup email address to verify who you are, even though your password is 30 chars and complex because you use a password manager. i have a few "junk" gmail accounts dating back 20 years or whenever gmail came to exist. a while ago i weren't able to login to it, even with backup email addresses/codes. Gmail wasn't sure that me is me and were claiming that all of those emails are under attack
- jjav 4y ago> As someone who used to live/be in different countries on a regular basis Not google, but I have never even once been allowed by facebook to login while traveling. So ridiculous. It's my account, I should set the policy. I don't use facebook much, but the only time I'd care to use it is while traveling to connect with old friends in whichever city I'm in. But no, impossible. I have no use to login to facebook from home, but that's the one and only place I can log in.