2 ms·

Friendly advice, stop digging and step away from this thread/talk to your PR team. You're not helping yourself or Cloudflare by responding in this way.

by Veen 4y ago

jgrahamc 4y ago
You're right. I'm taking all this too personally.
- ignoramous 4y ago
  No matter how you took it, I want to say that there are others here who appreciate your presence.
- undefinedzero 4y ago
  Wow this is the worst take about customer service I have ever seen by a company. You cause huge issues for business with the touch of a button, and when they require help and don’t think the cause was acceptable behavior, they’re whining? Just wow.
  - jgrahamc 4y ago
    I've removed the word "whining" but to be clear I was not talking about the person who posted on HN that they had a problem. I immediately jumped on their problem when I saw it and I've ended up spending almost all morning on it. I took the long threads personally and should not have done.
  - Traubenfuchs 4y ago
    Those are the people in control of like half the internet traffic in the world. Let that sink in.
    - genewitch 4y ago
      10% globally and 30% of US traffic. Probably. Google has more aggregate users and traffic, and they're also world renowned for not having any customer service short of "blowing up on twitter" or getting lucky here on HN.
- resonious 4y ago
  It's pretty amazing to me that even after seeing a response from a real human being, people continue to dog pile. To those continuing to foam at the mouth: what would be the ideal outcome? Cloudflare closing up shop entirely after this? The whole "this shouldn't have happened in the first place" mentality is completely unproductive.
  - KptMarchewa 4y ago
    >To those continuing to foam at the mouth: what would be the ideal outcome? Cloudflare changing their TOS from >Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation to something that does not allow them to do so on a whim, or with requiring upfront notice.

Friendly advice, stop digging and step away from this thread/talk to your PR team. You're not helping yourself or Cloudflare by responding in this way.

by Veen 4y ago

Friendly advice, stop digging and step away from this thread/talk to your PR team. You're not helping yourself or Cloudflare by responding in this way.

jgrahamc 4y ago

You're right. I'm taking all this too personally.

ignoramous 4y ago
No matter how you took it, I want to say that there are others here who appreciate your presence.
undefinedzero 4y ago
Wow this is the worst take about customer service I have ever seen by a company. You cause huge issues for business with the touch of a button, and when they require help and don’t think the cause was acceptable behavior, they’re whining? Just wow.
- jgrahamc 4y ago
  I've removed the word "whining" but to be clear I was not talking about the person who posted on HN that they had a problem. I immediately jumped on their problem when I saw it and I've ended up spending almost all morning on it. I took the long threads personally and should not have done.
- Traubenfuchs 4y ago
  Those are the people in control of like half the internet traffic in the world. Let that sink in.
  - genewitch 4y ago
    10% globally and 30% of US traffic. Probably. Google has more aggregate users and traffic, and they're also world renowned for not having any customer service short of "blowing up on twitter" or getting lucky here on HN.
resonious 4y ago
It's pretty amazing to me that even after seeing a response from a real human being, people continue to dog pile. To those continuing to foam at the mouth: what would be the ideal outcome? Cloudflare closing up shop entirely after this? The whole "this shouldn't have happened in the first place" mentality is completely unproductive.
- KptMarchewa 4y ago
  >To those continuing to foam at the mouth: what would be the ideal outcome? Cloudflare changing their TOS from >Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation to something that does not allow them to do so on a whim, or with requiring upfront notice.